Return Policy

Our Return & Exchange Policy

We want you to love your J&A jewelry purchase! Here’s a simple guide to returning or exchanging your items.

Return Eligibility

You can return items that are unused and in original condition within 10 days of purchase with your original receipt or electronic receipt.

Extended Holiday Returns

Items purchased between November 1, 2025 and December 31, 2025 can be returned until January 31, 2026.

Final Sale Items

The following items are final sale and cannot be returned or exchanged, unless they arrive damaged or defective:

Damaged or Defective Items

If your item arrives damaged or defective, you may return it by mail or in-store for assistance.

Returns by Mail

Returning your item by mail is easy and free:

Use the return form and prepaid UPS label included with your order
Drop off your package at any UPS location
Return shipping is free
Processing takes about 5–7 business days after your return is received and approved
If you can’t find your return form or prepaid label, please click here and enter your order tracking number, then select “Return this package” — or contact J&A jewelry for help.

Please note: Original shipping charges are not refundable.

Refunds & Processing Times

Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.

Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
All refunds are issued to the original form of payment. Please note:
- Original shipping charges are not refundable.
- Banks may take an additional 3–5 business days to credit your account.

Returns In-Store

To return an item in-store:

Exchanges

If you’d like a different item:

First, return the original item and receive a refund
Then, purchase your new item
In-store exchanges for items of equal or lesser value may be available, depending on store inventory

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